We want to make sure we're the right fit for your needs and that we can serve you as efficiently as possible.
We operate Monday through Friday, generally 10:00 AM – 4:00 PM EST. We are closed on weekends and holidays. Hours are subject to change without notice.
We are a small, hands-on operation — our technicians are actively engaged in fieldwork and scheduled commitments each day, which may occasionally affect response time. We appreciate your patience.
We do not respond to requests outside of business hours. Rest assured your ticket is in the queue and will be reviewed the next business day.
We make no guarantees regarding turnaround time. Every job is different, and we'll communicate with you throughout the process.
Make sure your contact information is accurate. We respond to initial ticket requests via email or text — so we can reach you.
Tickets are reviewed in the order received, with the following priority order:
VaughanTech LLC does not have a walk-in location. After reviewing your request, we will follow up directly to determine the best course of action.
Most non-contract requests are handled one of two ways: A) We will provide you with information on a secure third-party drop-off location where you can safely leave your equipment, or B) We will determine that an on-site appointment is the appropriate course of action and schedule accordingly.
Remote access is reserved exclusively for active VaughanTech LLC Service Agreement clients. It is not available for general or one-time service requests.
Note: ARM-based devices can include certain newer laptops and desktops. If you're unsure whether your device qualifies, mention it in your ticket and we'll let you know.
Please confirm you have read and understood each of the following before proceeding to the check-in form.