⚠️ Important Notice – Please Read Before Continuing

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• We operate Monday through Friday, generally between 10:00 AM and 4:00 PM EST. We are closed on weekends and holidays. Hours are subject to change without notice.
   

• We make no guarantees or implications regarding the turnaround time for your service.
   

• Tickets are reviewed in the order they are received, with response priority as follows:

  1. Service Agreement Clients

  2. Business Clients

  3. Residential Clients (as time permits)
      

• Please ensure your contact information is accurate — we will respond to your initial ticket request via email or text.
   

• We do not respond to requests after business hours.
   

• We appreciate your patience as we respond to your request. As a small operation, we are actively engaged in daily fieldwork and previously scheduled commitments, which may occasionally delay our response time.
   

• 🛑 Please note: VaughanTECH does not maintain a physical location open to the general public.
  We will evaluate your request and determine the best way to serve you — either on-site or via drop-off at a secure third-party location.
   

✅ What We Work On:

• Windows, Apple, and Linux computer systems

• Computer networks (wired and wireless)
   

❌ We Do Not Work On:

• Cell phones

• Tablets

• Chromebooks

• Any ARM-based devices (these can include certain laptops & desktops)

• TVs

• Gaming consoles

• Consumer electronics

• Phone systems

• CCTV camera systems

• Smart home gadgets not integrated into a supported network

• Appliances

• Non-IT electronics

• Any other systems or issues outside the scope of our current offerings