Forms, Terms & Policies

1. Minimum Service Charge

All service calls are subject to a one (1) hour minimum, billed at the standard labor rate of $200/hour. At VaughanTech's discretion, this amount may be required upfront before work is scheduled. If required to be paid upfront, this charge will be credited toward the final invoice.

2. Estimating & Materials Procurement

• Tier 1 — Basic Estimates: Provided at no charge for simple, straightforward requests that do not require design or consulting.
• Tier 2 — Standard Estimates: Required when the request involves design work, such as network solutions or projects requiring customized planning. A design/consulting fee applies and must be paid in full before the estimate is prepared.
• Tier 3 — Formal Estimates: Required for complex projects involving significant design, consulting, or engineering. A formal estimate fee applies and must be paid in full before any design or consulting work begins.
• If VaughanTech procures materials, those materials must be paid in full before ordering.

3. Cancellations & Missed Appointments

• Cancellations made before a technician is dispatched — No charge.
• If a cancellation is made after a technician is en route, or if the appointment is missed entirely, 1 hour of labor ($200) will be billed to cover travel, fuel, and time spent.

4. Early Service Termination (EST) — Drop-Off Service Only

• If you demand your equipment back before service is complete, VaughanTech will reassemble and release it as soon as possible.
• An Early Service Termination Fee of $200 applies, in addition to any prepaid service charge.
• It may be unreasonable to reassemble and release equipment the same day, depending on its condition at the time of request.
• Work performed is returned as-is with no warranty or guarantee.
• Any remaining balance is due in full, in cash, at pickup.
• Once initiated, EST cannot be reversed.

5. Completion & Payment

• Invoices are due upon completion, unless otherwise agreed in writing.
• Overdue accounts are subject to late fees, interest at 12% per annum (1% per month) on unpaid balances per Virginia law, and collection activities billed at $200/hour.
• All expenses incurred in the collection of debt — including fuel, travel, postage, certified mailings, administrative time, attorney consultations, court costs, and filing fees — are the client's responsibility.
• All disputes shall be governed by the laws of the Commonwealth of Virginia, with venue in the courts of Isle of Wight County, Virginia.

6. Returns & Warranty

• Sales are final after 7 days, unless vendor policies provide longer return windows (VaughanTech will honor the longest available).
• Returned items must be in original packaging, with receipt, and in the same condition as sold.
• A restocking fee of up to 25% may apply.
• Vendor warranties apply to items only; labor is not covered.

7. Data & Privacy

• Clients are responsible for ensuring they have a current backup of their data before service begins.
• VaughanTech can perform a backup on your behalf, but this will increase the time billed (generally one additional hour).
• VaughanTech does not guarantee retention of backups once performed. There is no set timeframe for how long a backup will be kept.
• Information will only be released to the individual listed on the service ticket unless written authorization is provided.
• VaughanTech does not intentionally search for client data. However, if illegal or morally objectionable data is encountered during the normal course of service — including but not limited to child sexual abuse material or evidence of criminal activity — such findings will be immediately reported to law enforcement. VaughanTech assumes no liability for actions taken in accordance with this obligation.

8. Abandonment — Drop-Off Service Only

• The designated drop-off point is provided solely as a convenience and is not operated by VaughanTech.
• Equipment left at the drop-off point will be retrieved generally within one (1) business day.
• If equipment is left after an estimate is presented and the client fails to respond, approve, or pay within 30 days, it will be considered abandoned.
• Abandoned equipment may be disposed of or resold at VaughanTech's discretion to recover costs.
• Failure to approve, respond, or pay does not release the client from financial responsibility.

9. Ticket Reopening Policy

• If the same issue reoccurs within 7 calendar days of ticket closure, the ticket will be reopened at no labor charge.
• After 7 days, or if the issue is unrelated, a new ticket will be created and billed.

10. Additional Agreements

Additional approvals may be required during service and may be sent electronically via email or SMS. These must be responded to promptly.

11. Limitation of Liability

VaughanTech will take all reasonable precautions while performing service; however, electronic systems can fail unexpectedly, especially when already degraded. VaughanTech shall not be held liable for pre-existing failures, latent defects, or component failures that occur during the course of service. VaughanTech's liability is strictly limited to the specific service performed and fees paid for that service.

12. Force Majeure

VaughanTech shall not be liable for delays or failure to perform due to events beyond its reasonable control, including natural disasters, severe weather, power outages, strikes, supply chain disruptions, or government actions.

13. Software Licensing Compliance

Clients are responsible for providing valid, licensed software and product keys. VaughanTech will not install, activate, or configure unlicensed, pirated, or otherwise unauthorized software.

14. Third-Party Services Disclaimer

VaughanTech is not responsible for service outages, failures, changes, or limitations caused by third-party vendors, including but not limited to Internet Service Providers, cloud service providers, or software publishers.

15. Indemnification

Client agrees to indemnify and hold harmless VaughanTech, its employees, and affiliates from any claims, damages, or expenses arising from the client's misuse of systems, software, or services.

16. Severability

If any provision of this agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. This agreement constitutes the entire agreement between the client and VaughanTech regarding the services provided.

1. Overview

VaughanTech LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard information you provide when interacting with our business, including via SMS messaging.

2. Information We Collect

We may collect the following information when you use our self check-in portal or contact us via SMS:

• Your name and contact information (phone number, email address)
• Device information submitted during check-in
• Message content exchanged via SMS

3. How We Use Your Information

Information collected is used solely to provide and manage repair services, including:

• Sending SMS updates regarding your device repair status
• Sending appointment reminders
• Responding to your inquiries

4. SMS Messaging

By submitting our self check-in form or initiating contact via SMS, you consent to receive text messages from VaughanTech LLC related to your repair or service request. Message and data rates may apply. You may opt out at any time by replying STOP to any message. For help, reply HELP.

5. No Third-Party Sharing or Marketing

We do not sell, rent, share, or disclose your personal information to third parties for marketing purposes. Your information is used exclusively to fulfill your service request and communicate with you about your repair.

6. Data Security

We take reasonable measures to protect your information from unauthorized access or disclosure. SMS communications are managed through Twilio, a third-party messaging platform, subject to their security standards.

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law.

1. Program Description

VaughanTech LLC operates an SMS messaging program to communicate with customers regarding device repair status updates, appointment reminders, and general service communications. This program is managed through our Twilio integration.

2. How to Enroll

You enroll in our SMS program by submitting our self check-in form on our website or by initiating contact via SMS to our business number. By doing so, you consent to receive text messages from VaughanTech LLC.

3. Message Frequency

Message frequency varies based on the status of your repair or service request. You may receive messages when your device is checked in, when a diagnostic is complete, when your repair is finished, or in response to your own messages to us.

4. Message & Data Rates

Message and data rates may apply. Please check with your mobile carrier for details on your plan.

5. Opt-Out Instructions

You may opt out of receiving SMS messages from VaughanTech LLC at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message and no further messages will be sent.

6. Help

For support, reply HELP to any message or contact us directly via our VaughanTech Check-In Form.

7. Support Contact

VaughanTech LLC · Smithfield, VA 23430
Support available via our VaughanTech Check-In Form.

8. Privacy

Your information is used solely to fulfill your service request. We do not share your information with third parties for marketing purposes. For full details, see our Privacy Policy above.